FAQ

Frequently Ask Question

Please note that this FAQ serves as a general guide, and for specific inquiries, we encourage you to reach out to our customer support team for personalized assistance.


FAQ 1. What does EVORETRO offer?

EVORETRO offers retro gaming accessories/peripherals designed to enhance your gaming and collection experience with classic video game consoles, such as the NES, SNES, Sega Genesis, and more. These accessories can include controllers, adapters, cables, memory cards, cartridge protectors and other hardware or software components.

FAQ 2. What gaming platforms do you offer accessories for?
We offer a wide range of accessories for various retro gaming platforms, including but not limited to NES, SNES, Sega Genesis, Nintendo 64, PlayStation, Game Boy, GameCube and Switch. We strive to provide comprehensive support for popular retro gaming systems.
FAQ 3. Are your products original or third-party?
We offer third-party retro gaming accessories. Third-party accessories are made by independent manufacturers and are often more affordable alternatives to the original ones.


FAQ 4. How can I ensure compatibility with my gaming console?
We provide detailed product descriptions and compatibility information for each accessory listed on our website. Make sure to check the compatibility section of the product page to ensure that the accessory is compatible with your specific gaming console model.
FAQ 5. Do you offer warranty on your products?
Yes, we offer warranties on most of our products. The warranty period may vary depending on the product. Please refer to the product description or contact our customer support for specific warranty information.
FAQ 6. What payment methods do you accept?
We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment options. We prioritize customer data security and ensure that all transactions are encrypted and protected.
FAQ 7. How long does shipping take?
Shipping times may vary depending on your location and the shipping method chosen. We strive to process orders within 3-5 business days. Once your order is shipped, the estimated delivery time will be provided during the checkout process. You can also track your order through the provided tracking number.
FAQ 8. Do you offer international shipping?
No, we currently do not offer international shipping. Our shipping services are limited to USA and Canada for now. We are constantly evaluating and expanding out shipping options, so please check back in the future for any updates.
FAQ 9. What is your return policy?
If you receive a defective or incorrect item, please contact our customer support to arrange for a return or exchange. For non-defective items, we generally accept returns within 30 days of purchase, provided that the item is in its original condition and packaging.
FAQ 10. How can I contact customer support?
If you have any questions, concerns, or need assistance, our customer support team is here to help. You can use the contact form on our website to send us a message, and we'll get back to you as soon as possible.